Privacy Policy

1. INTRODUCTION

Welcome to Ezotopz Automation ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website or engage our services, which include Custom AI Automation Systems, Website Development, and Training.

This policy is formulated in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. As we expand our services internationally (including to Australia and the United States), we remain committed to adhering to applicable data protection standards globally.

2. INFORMATION WE COLLECT

We collect different types of information to provide our services effectively:

• Personal Identification Information: Name, job title, email address, phone number, and company details provided when you request a consultation or sign up for services.
• Business Data: Information regarding your business operations, revenue range, and internal processes required for us to design custom automation workflows.
• Client Customer Data: In the course of providing Sales or Marketing Automation services, we may process data regarding your customers (e.g., leads, contact lists).
• Technical & Usage Data: IP address, browser type, device information, and interaction data collected via cookies and analytics tools.

3. HOW WE USE YOUR INFORMATION

We use your information to deliver on our brand promise of efficiency and automation. Specifically, we use data to:

• Service Delivery: Build, train, and maintain custom automation systems and websites tailored to your business needs.
• Data Processing: Process and manage data within automation workflows. Depending on the specific system architecture, this data may be processed on Ezotopz Automation servers or directly within your own (the client's) server environment.
• Communication: Respond to inquiries, provide support, and send administrative updates.
• Analytics & Improvement: Use tracking tools (such as Google Analytics) to understand website traffic and improve our service offerings.
• Marketing: Send newsletters, case studies, or updates about our services, provided you have consented to receive them.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website effectively.

5. DISCLOSURE OF DATA

We do not sell your personal data. We may share data in the following circumstances:

• Service Providers: With third-party vendors who assist with hosting, analytics, and email delivery.
• Integration Partners: With third-party AI or software platforms (e.g., OpenAI, CRMs) strictly as necessary to function within the automation systems we build for you.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. DATA SECURITY AND STORAGE

We value your trust in providing us your personal information. We use commercially acceptable means to protect it.

Hybrid Storage Model: Please note that data processed by our automation systems may be stored on Ezotopz Automation's secure servers or, where applicable, directly on your own business servers/cloud accounts. We ensure appropriate security measures are applied in either configuration.

7. DATA RETENTION

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. YOUR RIGHTS

Under the PDPA and applicable laws, you have the right to:

• Access and obtain a copy of your personal data.
• Correct any personal data that is inaccurate or incomplete.
• Withdraw your consent to the processing of your data (e.g., unsubscribe from marketing emails).
• Request the deletion of your personal data, subject to legal retention requirements.

9. INTERNATIONAL TRANSFERS

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By submitting your information, you agree to this transfer.

10. CONTACT US

If you have any questions about this Privacy Policy, please contact us: